SAP S/4 Hana Dispute Management

The receivables department faces a significant challenge as customers often fail to pay their invoices in full. when the customer didn’t pay the invoice in full, there is a dispute for the balance amount e.g. For an invoice of $1000, customer pays only $900. The remaining balance of $100 is disputed amount.

• SAP dispute management technology simplifies the process of tracking, investigating, and resolving disputes, thereby enhancing customer satisfaction and financial procedures.

• SAP dispute management is a crucial tool for managing disagreement cases and facilitating cross-departmental dispute settlement.

• SAP dispute Management organizes and stores all relevant information related to a disagreement case.

• SAP Dispute Management offers a range of advanced reporting features such as Quality Issue Detection, Workload Control, and Customer Deductions.

• There is no time delay between discovering disputes and opening dispute cases.

• The automatic updating of dispute cases through financial transactions is a significant feature in dispute management

• Up-to-date information available for disputed item

• Central view of dispute case

• Automatic Dispute case creation

• Automatic Write-Off

• Dispute case cleared by Credit Memo

• Dispute case creation for collection management

• Dispute case reopening when clearing document that resolved dispute is reversed

• Dispute case void